Return Policy

Quartz & Canary stands by a customer satisfaction guarantee. If you are not fully satisfied with our product we are happy to offer a refund 10 days from the date your piece is received.

All shipping back to Quartz & Canary must be paid for by the purchaser.

All Signature Connected Q & C Bracelets are exchange only and are subject to a $25 restocking fee upon return for incorrect size or colour selection. Please order carefully.

Items that are final sale:

All Abundance Bangles & Rings 

All Halo Necklaces & Earrings

Once the stones are mounted they cannot be changed. Therefore once you have placed an order for any of the items listed above, a refund cannot be issued. The product is now customized for the purchaser and cannot be resold. In the event there are manufacturing or quality issues Quartz & Canary will evaluate the piece in question via email to determine whether it is applicable for exchange only.

All other items with customizable attributes are subject to a restocking fee of $10 per piece.

Please click here to download the Return/Exchange form to attach to the product you are choosing to ship back:

Shipping address:

Quartz & Canary
PO BOX: 23009 CASTLEWOOD
Toronto, Ontario
M5N1B0