Return & Warranty Policy

Quartz & Canary stands by our handmade products, so much so that if you are not fully satisfied with our product we are happy to offer a refund for the cost of the piece 10 days from the date you receive your item.

We also offer a 1 year warranty on all of our jewelry. Our warranty covers the following: broken string, lost gems & clasps.

If you do in fact decide to return click here to download the Return/Exchange form and place with the product you are choosing to ship back. Please address your pre-paid package to:

Quartz & Canary
Toronto, Ontario

Exchanges & Exceptions

All Signature Connected Q & C Bracelets are exchange only and are subject to a $15 restocking fee upon return for incorrect size or colour selection. Please order carefully.

All items with customizable attributes are subject to a restocking fee of $10 per piece

The following items are considered final sale:

Abundance Bangles & Rings 

Once the stones are mounted they cannot be changed. Therefore once you have placed an order for any of the items listed above, a refund cannot be issued. The product is now customized for the purchaser and cannot be resold. In the event there are manufacturing or quality issues Quartz & Canary will evaluate the piece in question via email to determine whether it is applicable for exchange only.