Quartz & Canary stands by a customer satisfaction guarantee. If you are not fully satisfied with our product we are happy to offer a refund 10 days from the date your piece is received.
All shipping back to Quartz & Canary must be paid for by the purchaser.
All Signature Connected Q & C Bracelets are exchange only and are subject to a $25 restocking fee upon return for incorrect size or colour selection. Please order carefully.
Items that are final sale:
All Abundance Bangles & Rings
All Halo Necklaces & Earrings
Once the stones are mounted they cannot be changed. Therefore once you have placed an order for any of the items listed above, a refund cannot be issued. The product is now customized for the purchaser and cannot be resold. In the event there are manufacturing or quality issues Quartz & Canary will evaluate the piece in question via email to determine whether it is applicable for exchange only.
All other items with customizable attributes are subject to a restocking fee of $10 per piece.
Please click here to download the Return/Exchange form to attach to the product you are choosing to ship back:
Quartz & Canary
PO BOX: 23009 CASTLEWOOD